Customer experience is an indisputably important factor when it comes to online marketplace. Good customer experience can be the greatest sales asset you have, encouraging loyalty and word-of-mouth recommendations. With two audiences to attract and keep, this may be your secret advantage over competitors. CXMap helps marketers drive data-based customer journeys improvement. The tool combines journey analytics with journey mapping to provide marketers with the full picture of customers behavior.
Check the template below that outlines a typical online marketplace customer journey. Customize it to get ideas on how to improve sellers’ and buyers’ experiences to grow liquidity and gross merchandise volume.
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