Customer Journey Map for eCommerce

With the rise of competition in online shopping, e-commerce retailers have to continuously improve customer experience. Use CXMap to effortlessly analyze your website for any pain points that prevent customers from buying and other opportunities for enhancement. By mapping out customers’ actions at each stage of their purchasing path, you can reduce abandoned carts and maximize transactions.

Check the template below that outlines a typical customer journey in eCommerce. Customize it to learn more about your customers’ behavior and how to improve their experience to increase sales.

Please note that the numbers are given for reference only. 

Get insights into:

• Is paid advertisement more effective than email campaign?
• How many customers abandon carts?
• Is checkout conversion rate good enough?
• How many customers do you lose between checkout and transaction?